- Discovery: map the workflow, constraints and success criteria.
- Written scope: list deliverables, exclusions, dependencies, price and milestones.
- Implementation: build and review against agreed acceptance criteria.
- Managed support: define monitoring, support hours and the change process.
Pages, workflows, integrations, data migration, usage, support coverage and custom functionality affect scope and price. Booking systems and client portals are included only when explicitly listed in the written scope. Additional work requires an agreed change and price before it begins.