AI chat agents
A helpful voice on your website, day and night.
Visitors ask questions at all hours. An AI chat agent answers from information you've approved, collects who they are, and passes the details to your team.
What it does
Answers from your own information
Menu, prices, hours, policies and services. It sticks to what you have approved instead of guessing.
Captures the enquiry
Takes a name and a way to reach the visitor, plus what they need, and sends it to your team.
Books or records requests
Takes bookings and requests so nothing waits in a queue until morning.
Hands over to a person
When a question is beyond it, or the visitor asks for someone, the conversation and details go with the handover.
Says it is an AI
Every chat opens by saying so, so nobody is left guessing.
Sits naturally on your site
Designed into the page and matched to your brand, not bolted on as an afterthought.
Good for
- Restaurants and cafés
- Clinics
- Agencies
- Property firms
- Anyone with a busy enquiry inbox
How it works
Usually live within one to two weeks of receiving your content.
- 01
Share what it should know
You hand over the content: services, prices, hours, policies and common questions.
- 02
We build and test
We set it up and try it with the questions your customers really ask.
- 03
Launch and stay close
It goes live, and we stay close through the first weeks to tune it.
- 04
A short monthly note
You get a brief note on what customers asked, so you can see what matters to them.
Where people stay in charge
The agent only knows what you have given it, and it is designed to say so when it doesn't know. Your team decides what it says, what it never touches, and when a person takes over.
What it costs
Every chat agent is trained on your own content and connected to the tools you use, so we quote it in writing after a free 20-minute call: one price and a date, with no hourly billing. See how we price.
Common questions
Will it replace my staff?
No. It takes the repetitive questions so your people can spend their time on real conversations. Anything that needs a person is handed to your team, with the details already written down.
What if it gives a wrong answer?
It is trained only on the information you give us, and it hands over to a person when it is unsure. A confident wrong answer is the thing we design against.
Do visitors know they're talking to an AI?
Yes. Every chat opens by saying it is an AI assistant, and visitors can ask for a person at any time.
Can it work with the tools I already use?
Usually, yes. Much of the work is connecting what you already have, such as your calendar, inbox or CRM. We confirm exactly what can connect on the free call.
Where does the conversation data go?
Chats are handled by the service providers named in our privacy policy. For an agent we build for your business, we agree in writing how conversations are stored and for how long.
Try it, then talk to us.
Ask Alice a question in the corner of this page, or request a free 20-minute call and tell us what your customers keep asking.
Running a dental clinic? See our AI front desk for dental clinics, or read the guide Does a dental clinic need an AI receptionist?
Tell us what's keeping you up at night.
Start with a free 20-minute conversation. Or skip the form and talk to Sarah right now.
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We reply within 24–48 hours by email or phone, whichever you gave us. Need us sooner? Write to connect@lucentiagroup.io.
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