AI voice agents
Every call answered, and a person for the ones that matter.
An AI voice agent picks up when your phone rings, or speaks with visitors on your site. It answers routine questions, takes bookings, and passes real problems to your team.
What it does
Answers the routine questions
Hours, directions, services and what to expect, in a natural spoken conversation.
Takes bookings and orders
Reservations, appointments and order-taking, so calls during a busy service are not lost.
Transfers real issues to a person
Anything sensitive, urgent or unclear goes to someone on your team.
Logs callbacks with a summary
When nobody is free, it records who called and why, so the callback is quick and informed.
Two ways to use it
A voice widget on your website, or a phone line that answers real calls to your business number.
Says it is an AI
Calls open with the assistant introducing itself as an AI, and callers can ask for a person at any time.
Good for
- Takeaways
- Salons
- Clinics
- Trades
- Letting agents
- Studios
- Anyone whose phone rings while they serve customers
How it works
Usually two to three weeks, including the supervised trial.
- 01
Map the calls
We listen to how your calls actually go and what your callers really ask.
- 02
Build the voice
We set up the assistant, the handover rules and the connections to your calendar or inbox.
- 03
Supervised trial
It handles real calls while we and you listen in, before it runs unattended.
- 04
Live, with support
It goes live and we keep tuning it under a monthly plan you can cancel any time.
Where people stay in charge
You choose what it may do and what always goes to a person. During the trial we listen to real calls together, and the handover rules are yours to adjust at any point.
What it costs
Every voice agent is shaped around your calls, hours and systems, so we quote it in writing after a free 20-minute call: one price and a date, with no hourly billing. See how pricing works.
Common questions
Will callers know it's an AI?
Yes. Calls to agents we build begin with the assistant saying it is an AI, and callers can ask for a person.
Can it use my existing business number?
We assess your number, carrier and routing requirements first. Any number, porting or telephony charges are confirmed in the written scope.
What happens with a call it can't handle?
It transfers real issues to a person, or takes a callback request and logs it with a written summary so your team can pick it up quickly.
Is it safe to let it loose on real calls?
Every voice agent gets a supervised trial on real calls before it runs unattended, so we and you can hear how it behaves first.
Are calls recorded?
That is your choice, and it depends on the rules where you and your callers are. We set up recording and consent notices to match, and we agree the details with you in writing.
Hear it for yourself.
Talk to Sarah, our own voice assistant, and see how it feels. Or request a free 20-minute call.
Running a dental clinic? See our AI front desk for dental clinics, or read the guide Does a dental clinic need an AI receptionist?
Tell us what's keeping you up at night.
Start with a free 20-minute conversation. Or skip the form and talk to Sarah right now.
Thanks, we've got your request.
We reply within 24–48 hours by email or phone, whichever you gave us. Need us sooner? Write to connect@lucentiagroup.io.
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